Privacy Policy

---

Last updated: [01 Month 2026]

Knight Solutions Building and Landscaping Ltd (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit knightsolutions.co.uk (the “Website”), contact us, request a quote, or use our services.

Company name: Knight Solutions Building and Landscaping Ltd
Registered office / business address: 11 Swan street Alcester B49 5DP Worcestershire
Email: info@knightsolutions.online
Telephone: 01386257011

We are the data controller for the personal data described in this policy.

We may collect the following:

A) Data you provide to us

• Contact details: name, email address, phone number
   
• Address/location: where you want works carried out (or your billing address if relevant)
   
• Enquiry/quote details: messages, photos you send us, measurements, preferences, budget range (if provided)
   
• Call and communication records: notes of calls/emails/messages
   
  • If we record calls, we will tell you at the start of the call.
     

B) Data we collect automatically

• Technical data: IP address, device type, browser, operating system
   
• Usage data: pages visited, links clicked, time on page, referral source
   
• Cookie data: see “Cookies” below
   

C) Data from third parties (only if applicable)

• Analytics/advertising partners (only where you consent to marketing/analytics cookies)
   
• Social media platforms if you contact us through them
   

We use your personal data for the purposes below:

A) Responding to enquiries and providing quotes

• To reply to your message, arrange a site visit, and provide an estimate/quote
   
• Lawful basis: Legitimate interests and/or steps to enter a contract
   

B) Providing our services

• To plan and deliver building/landscaping works, communicate with you, manage scheduling
   
• Lawful basis: Contract (where you become a customer) and legitimate interests
   

C) Business administration and record-keeping

• To keep internal records, manage invoices, resolve disputes, maintain customer service
   
• Lawful basis: Legal obligation (e.g., accounting/tax where applicable) and legitimate interests
   

D) Website performance and security

• To keep the Website working, secure, and to improve it
   
• Lawful basis: Legitimate interests (and consent for non-essential cookies)
   

E) Marketing (only if you opt in / where permitted)

• To send updates or offers (e.g., by email/SMS)
   
• Lawful basis: Consent and/or legitimate interests (with an easy opt-out)
   

You can opt out of marketing at any time (see “Your rights”).

We use cookies and similar technologies to:

• Make the Website work properly (essential cookies)
   
• Understand how visitors use the Website (analytics cookies, optional)
   
• Measure advertising and improve marketing (marketing cookies, optional)
   

Cookie choices: You can manage your preferences through our cookie banner (if enabled) and/or your browser settings. Blocking some cookies may impact site functionality.

Tools we may use (delete what you don’t use):

• Google Analytics / Google Tag Manager
   
• Meta Pixel (Facebook/Instagram)
   
• Google Ads conversion tracking
   
• Call tracking numbers
   
• Embedded maps (e.g., Google Maps)
   

We do not sell your personal data. We may share your data with trusted providers where necessary, for example:

• Website hosting and IT support providers
   
• Email/communications providers
   
• Accounting software/accountants (if you become a customer)
   
• Payment providers (if you take payments online)
   
• Subcontractors working on your project (only what’s necessary to do the job)
   
• Professional advisers (legal, insurance) and regulators/authorities where required by law
   

All service providers are expected to handle your data securely and only for the agreed purpose.

Some providers may store/process data outside the UK. Where this happens, we use appropriate safeguards (such as contractual protections) to help protect your data.

We keep personal data only as long as needed:

• Enquiries/quotes (not converted to customers): typically [12–24 months] from last contact
   
• Customers and project records: typically [6 years] for legal/accounting reasons
   
• Marketing lists: until you unsubscribe/opt out
   
• Website analytics: for the period set in the analytics tool (often [14–26 months])
   

We use reasonable technical and organisational measures to protect data (access controls, secure systems, limited access). No online system is completely secure, but we work to reduce risk.

You may have the right to:

• Request access to your personal data
   
• Request correction of inaccurate data
   
• Request deletion of data (in certain situations)
   
• Request restriction of processing
   
• Object to processing (especially marketing)
   
• Request data portability (in certain situations)
   
• Withdraw consent (where processing is based on consent)
   

To exercise your rights, contact: [info@knightsolutions.online].

If you’re unhappy with how we handle your data, please contact us first and we’ll try to resolve it. You can also complain to the UK regulator, the Information Commissioner’s Office (ICO).

Our Website and services are not intended for children and we do not knowingly collect children’s personal data.

We may update this policy from time to time. The latest version will always be published on this page with the updated date.